Case Studies

When we first approached JW Filshill, the only distributor of Scotland's finest Buckfast, they were using no less than 5 different recruiters to support their labour requirement, having always believed the notion more suppliers means more candidates. Moving into new premises the following year, they felt they needed yet another supplier on board.

After the first meeting we knew we could show the management team a better way, but needed to build trust, and show them that the transactional relationships they held with current suppliers was the reason for average KPI delivery and a revolving door of new starters.

We committed to placing a team member on site for 2 weeks to learn all about the business, shadowing roles, inductions and walking through the new starter process ahead of any recruitment. Once we knew about the business we;

• Built a small pool of new candidates based on the type of person who was already thriving at JW Filshill and who would move to the new site.
• Delivered an onboarding program that put the colleague experience first, highlighting the elements of the company and the role that mattered to them.
• Gave close support and feedback during weeks 1-4 to ensure retention and satisfaction.
• Provided open feedback and posed challenges to the management team to drive change. 

The new site launch went ahead in March 2023 and at this time Taskmaster was onsite full time, working with the management team to support the transition. Our numbers had grown to 40-50 temporary colleagues and we were the main supplier to site for industrial roles. To date, we have now successfully had around 30-40 temporary to permanent roles fulfilled with JW Filshill and continue to be their number one choice for flexible staffing solutions.